As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available. If we learn your item is on backorder or unavailable and hasn't already been stated on the product discription, we will reach out to you via e-mail.
When you place your order, the total will be charged on your choice of payment.
Once your sewing table has been crafted and ready to ship, you will receive another email with a tracking number to follow your order as it is shipped. Each company has a different time frame until they ship.
A General Introduction
Many of our products are custom made. That means that the products are not made until you order it. We do our best to keep each brand updated on the order page for what to expect for shipping times.
Our custom orders especially take longer to make. If your order is custom it can be as long as 20 weeks before it is shipped. But so worth the wait for the quality of the product!
When we ship a large custom-made Amish product, it is usually blanket wrapped and handled with care. Because we use some smaller companies that actually hand craft the products, you will not always get a tracking number. Nor will you get a receipt included with your shipment. Make sure you keep your email receipt. ( should you not receive an email receipt within 6 days, reach out to us at firstname.lastname@example.org)
Since large furniture comes via truck, not UPS or FedEx, someone will need to be home when it is delivered to sign for the product. Provide as many phone numbers as possible to be sure the shipping company can contact you for delivery.
Shipping for large furniture is for curbside delivery. When the furniture is off the truck at the end of your driveway, the truck driver’s job is done. It is not the drivers obligation to remove the cabinets from the boxes, or wrapping, nor is it the drivers job to get the furniture inside your house. Usually the delivery company will make an appointment with a window of time for your delivery. Please read the entire shipping page to understand what your responsibilities are.
When you sign the delivery receipt from the freight company’s driver it is a legal contract signifying that you received the product in acceptable condition. ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT.
Be prepared to inspect your shipment before signing. Have a knife to cut off the packaging and any other tools that may be needed.
If there should be a slight damage, where it could easily be replaced by you, take note on all copies you sign. It is your right to inspect the product. Do not sign for it, if the driver does not allow you to inspect it. Remember, signing is a contract. Should there be damage, a claim cannot be made to the freight company if it is signed as acceptable. Then you assume all responsibility.
Since custom orders are very specially made for your particular size or style choices they can not be returned. However. If the product is faulty in any way, please contact us and we will do our best to take care of the situation. We work with outstanding woodworkers, and they do an exceptional job, so it would be a rare need.
White Glove delivery has become increasingly difficult to purchase since the shipping companies do not want the liability of entering homes. For many areas it simply is not available. We would encourage you to hire a local handy man or mover to assist you in getting your shipment into your home.
Also be sure you have measured doorways, halls and stairs to know that your furniture will fit where it needs to go.